Consumers are entitled to a statutory right of revocation. A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity (§ 13 BGB).
Cancellation policy for orders of printed books and other physical goods
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed (§ 13 BGB).
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Zauberfeder GmbH, Witzlebenstraße 2, 38116 Braunschweig, email@example.com, Fax +49 (0) 531 - 215 78 47) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
- End of the legal cancellation policy -
Exclusion or premature expiry of the right of withdrawal:
A right of revocation does not exist for deliveries of sound or video recordings (e.g. CD, music or video cassettes) or computer software in sealed packaging if the seal was removed after delivery.
A right of withdrawal also does not exist for goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Furthermore, there is no right of withdrawal for contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
Sample cancellation form
(If you wish to revoke the contract, please complete and return this form).
- To Zauberfeder GmbH, Witzlebenstraße 2, 38116 Braunschweig, Germany
- I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods* / the provision of the following service*
- Ordered on* / received on*
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
(*) Delete where not applicable.